What is Sanaassad Clothing?
Sanaassad Clothing is a Pakistan-based fashion brand that focuses on providing high-quality, stylish, and affordable clothing for everyday wear and seasonal fashion. Our brand is built with the goal of offering customers a reliable shopping experience where quality, comfort, and design all come together. We carefully design and select our products to meet the needs of modern customers while maintaining affordability.
What categories do you offer?
We offer a variety of clothing categories to suit different preferences and seasons. Our main collections include Law Collection, Edi Collection, Summer Collection, 2 Piece suits, and 3 Piece suits. Each category is designed with attention to detail so customers can find outfits suitable for casual wear, seasonal styling, and special occasions.
How can I place an order?
Placing an order at Sanaassad Clothing is simple and user-friendly. You need to select your desired product, choose any available options such as size or color, and add it to your cart. After that, proceed to checkout where you will enter your complete shipping details including name, phone number, and address. Once your order is confirmed, our team processes it and prepares it for shipment.
What payment method do you offer?
We currently offer Cash on Delivery (COD) service across Pakistan. This means you do not need to pay in advance. You can pay the full amount in cash when your order is delivered to your doorstep. This method ensures safety and convenience for our customers, especially those who prefer to check their parcel before making payment.
How long does delivery take?
Our standard delivery time is 5 to 7 working days across Pakistan. We work with reliable courier services to ensure your order reaches you safely and on time. Delivery time may vary slightly depending on your city, region, or any unforeseen courier delays, but we always try our best to deliver within the estimated timeframe.
What are the delivery charges?
We charge a flat delivery fee of Rs. 200 for all orders within Pakistan. However, we offer free delivery on all orders above Rs. 10,000 as a special benefit for our valued customers. All shipping charges are clearly mentioned at checkout so there are no hidden costs.
Can I open my parcel before payment?
Yes, we offer an Open Parcel facility for customer satisfaction. This allows you to check your order at the time of delivery before making the payment. You can verify the product to ensure it matches your order and is in proper condition. This helps build trust and ensures a secure shopping experience.
What is your return and exchange policy?
We offer a 7-day exchange policy for all customers. If you receive a product that is damaged or if you face any issue with your order, you can request an exchange within 7 days of receiving it. We only accept returns in case of damage or verified product issues. The product must be unused, unwashed, and returned in its original packaging.
Do you offer refunds?
Refunds are only provided in specific cases, mainly when a product is damaged and cannot be replaced. Once we receive and inspect the returned item, the refund request is processed. Approved refunds are issued through a suitable method such as bank transfer or mobile wallet. Processing time may vary depending on verification and banking procedures.
How can I request a return or exchange?
If you want to request a return or exchange, you need to contact our support team using our official email or phone number. You must provide your order details and explain the issue. Once your request is reviewed and approved, our team will guide you through the return process step by step.
What should I do if I receive a damaged item?
If you receive a damaged or incorrect item, you should contact us within 7 days of delivery. We will verify the issue and offer a suitable solution such as a replacement or exchange. Sanaassad Clothing ensures that such issues are handled quickly and fairly to maintain customer trust.
Can I cancel my order?
Yes, you can cancel your order before it is shipped. Once your order has been dispatched from our warehouse or handed over to the courier service, cancellation is no longer possible. We recommend contacting us as soon as possible if you wish to cancel.
How can I contact Sanaassad Clothing?
You can easily contact us for any queries, support, or order-related issues through the following details:
Email: sanaassad.com@gmail.com
Phone: +92 313 7268033
Our customer support team is always available to assist you and ensure a smooth shopping experience.