At Sanaassad Clothing, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, or there may be issues such as damage or size problems. This Return and Refund Policy is designed to ensure a fair and transparent process for all our customers while maintaining trust and reliability.
Return and Exchange Timeframe
We offer a 7-day exchange policy for all customers. If you are not satisfied with your order for any reason, you may request an exchange within 7 days of receiving your parcel. This gives you enough time to check your product properly and decide whether it meets your expectations or not.
Conditions for Return or Exchange
Returns and exchanges are only accepted in case of damaged or defective products. The item must be unused, unwashed, and in its original condition with all packaging intact. Any product that shows signs of use, damage caused by the customer, or missing packaging may not be eligible for return or exchange.
Damaged or Wrong Product Policy
If you receive a damaged item or an incorrect product, you must contact us within the 7-day return window. After verification, we will offer either a replacement or an exchange depending on the situation and product availability. Sanaassad Clothing ensures that such issues are handled fairly and promptly.
Refund Policy
Refunds are only applicable in specific cases, such as when a product is damaged and a replacement is not possible. Once we receive and inspect the returned item, the refund process will be initiated. Approved refunds will be processed through a suitable method such as bank transfer or mobile wallet. Processing time may vary depending on verification and banking procedures.
Exchange Process
To initiate an exchange, customers must contact our support team with order details and reason for exchange. Once approved, you may be asked to send the product back for inspection. After verification, the replacement product will be dispatched as soon as possible, subject to availability.
Non-Returnable Situations
Products that have been used, washed, altered, or damaged after delivery by the customer will not be eligible for return, exchange, or refund. Sanaassad Clothing reserves the right to reject any return request that does not meet the required conditions.
Customer Responsibility
Customers are responsible for ensuring that returned items are securely packed to avoid damage during transit. We recommend using a reliable courier service when sending back any product. Sanaassad Clothing will not be responsible for damage or loss during return shipping.
Contact Information
If you need assistance regarding returns, refunds, or exchanges, you can contact us at:
Email: sanaassad.com@gmail.com
Phone: +92 313 7268033
Our support team is always available to help you and ensure a smooth resolution process.