Welcome to Sanaassad Clothing. These Terms of Service govern your use of our website and services. By accessing our store, browsing our products, or placing an order, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, you should not use our services. These Terms are designed to ensure a safe, transparent, and smooth shopping experience for all customers.
Use of Our Website
By using Sanaassad Clothing, you agree that you will use our website only for lawful purposes and in a responsible manner. You must not misuse the website in any way that may damage, disable, or interfere with its proper functioning. Any attempt to use our platform for fraudulent activities or unauthorized access is strictly prohibited and may result in legal action.
Product Information and Categories
Sanaassad Clothing offers products across different categories including Law Collection, Edi Collection, Summer Collection, 2 Piece, and 3 Piece outfits. We make every effort to ensure that product descriptions, images, and details are accurate and up to date. However, slight variations in color or design may occur due to lighting, photography, or screen display differences.
Order Placement and Confirmation
When you place an order with Sanaassad Clothing, you agree to provide accurate and complete information including your name, contact number, and delivery address. Once an order is placed, it will be confirmed through our system or team. We reserve the right to cancel or refuse any order if incorrect information is provided or if any suspicious activity is detected.
Pricing and Payments
All product prices are clearly mentioned on our store and are subject to change without prior notice. We primarily offer Cash on Delivery (COD) across Pakistan. This means you can pay for your order at the time of delivery. Customers are required to ensure payment is ready upon receiving the parcel to avoid delivery issues.
Shipping and Delivery
We deliver orders across Pakistan within 5 to 7 working days through reliable courier services. A standard delivery fee of Rs. 200 applies to all orders nationwide. However, we offer free delivery on orders above Rs. 10,000. Delivery time may vary depending on your location and courier service conditions. While we strive for timely delivery, delays caused by external factors are beyond our control.
Open Parcel Policy
Sanaassad Clothing offers an Open Parcel facility where customers are allowed to check their parcel at the time of delivery before making payment. This ensures that you receive the correct product in proper condition. However, customers are expected to handle parcels responsibly during inspection.
Return and Exchange Policy
We offer a 7-day exchange policy for all customers. If you receive a damaged product or are not satisfied with your order, you may request an exchange within 7 days of delivery. Returns are accepted only in case of damage or valid product issues. The product must be unused, unwashed, and returned in its original condition with packaging intact.
Refund Policy
Refunds are only applicable in specific cases such as damaged or incorrect items. Once the returned product is received and inspected, the refund process will be initiated. Approved refunds will be processed through a suitable method such as bank transfer or mobile wallet. The timeline for refund processing may vary depending on verification.
Customer Responsibilities
Customers are responsible for providing accurate shipping details and ensuring availability at the time of delivery. Sanaassad Clothing will not be responsible for delays or failed deliveries caused by incorrect information or unavailability of the customer at the provided address.
Limitation of Liability
Sanaassad Clothing is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. While we ensure quality service, we cannot guarantee uninterrupted or error-free website access at all times.
Modification of Terms
We reserve the right to update, modify, or change these Terms of Service at any time without prior notice. Any changes will be effective immediately upon posting on our website. Continued use of our services after updates means you accept the revised Terms.
Contact Information
If you have any questions or concerns regarding these Terms of Service, you can contact us at:
Email: sanaassad.com@gmail.com
Phone: +92 313 7268033
Our support team is always available to assist you with your queries.